Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2021-07-05

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Executive

• Securing booking confirmation from vendors.
• Maintaining SOP for customers.
• Shipment follow up with sales, customers and vendors.
• Opening of the job cards with complete details.
• Process flow execution and monitoring.
• Customer liaison, feedback and reporting.
• Service failure should be communicated to sales person and to customer within the same day.
• CS will be the key contact and responsible for retention of customer.
• Informing documents requirement / qualifying the documents / pre-alerts.
• Ensuring file and documents compliance.
• Raising dispute and follow up.
• Shipment tracking and updating.
• Periodical reporting.
• Dispute filing and follow up.
• Waiver and discounts follow up and closing.
• JIP reports and closing.
• CS will ensure that the jobs are handled as per the set SOP.