Junior Desktop Support Ajman UAE

Position: Junior Desktop Support

Date posted: 2021-12-09

Industry: IT

Employment type: Full Time

Experience: 1 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 10000

Location: Ajman, United Arab Emirates

Company: Confidential

Description:

Vacancy – Junior Desktop Support

Work location: Ajman

Language skills: English mandatory

Description:

• Prepare new PC units, allocate and distribute within internal customers accordingly.
• Install software as per the installation checklist and ensure proper functionality.
• Monitor and restrict any unauthorized access
• Determine the best solution based on the issue and details provided by customers
• Provide resolution to internal clients’ technical issues, ensure direct resolution where possible, and update the progress of the assigned logs using IT Helpdesk Applications.
• Familiarity with remote desktop applications and help desk software Escalate tier 2 incidents to the relevant vendor support team and follow up for the closure.
• Direct unresolved issues to the ICT Manager
• Record events and problems and their resolution in logs
• Maintain Datacenter infrastructure and equipment.
• Manage license usage of all Operational software.

Requirement:

• A minimum of 1 years’ experience in an IT/Desktop Support role (UAE Experience).
• A minimum of 1+ years’ experience in using Helpdesk Tools.
• Candidates available in UAE immediately may only apply.

With Subject Junior IT Support on subject line.