13 Aug 2024
[Hiring] IT Support Analyst Dubai UAE
Position: IT Support Analyst
Date posted: 2024-08-13
Industry: Other
Employment type: Full Time
Experience: 2 to 5 year
Qualification: Bachelor’s Degree holder
Salary: AED 5000 to 10000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
IT Support Analyst required
Location: Dubai, UAE
Scope of Position:
As an IT Support Analyst, you will be the first point of contact for all IT-related issues, supporting IT operations, particularly for radiologists. Responsibilities include answering calls, resolving technical issues, and managing hardware and software troubleshooting.
Primary Responsibilities:
- Answer IT support calls and document issues
- Provide technical assistance to clients and radiologists
- Resolve incidents and service requests promptly
- Maintain hardware inventory and support end-user computing
- Engage in project work and other assigned tasks
Skills & Attributes:
- Outstanding customer service and communication skills
- Application and hardware troubleshooting
- Experience with healthcare software and ITIL standards
- Familiarity with Office 365 and PACS/RIS software
Desirable Skills:
- AWS Cloud support
- Experience with HL7 integration and SQL queries
- Familiarity with Atlassian tools and Windows Server