Incident and Change Manager Dubai UAE

Position: Incident and Change Manager

Date posted: 2021-08-16

Industry: other

Employment type: Full Time

Experience: 10 years plus

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Incident and Change Manager – Remote Support Locally available!

JD:

• Managing the team of day-to-day operations for IT Incidents, ensuring adherence to SLAs for restoring critical IT systems, and providing workarounds for alternate solutions when needed
• Developing trend analysis and prepare service improvement plans to address identified gaps
• Overseeing work performed by third party vendor(s) related to telecommunication services / Cloud / MSP services in order to track and resolve issues as required, review and improve telecommunications related processes, and seek ways to reduce overall communications spend
• Partnering with other IT teams to continuously enhance CMDB, optimize application monitoring and alerting, and implement large, complex processes and/or workflows
• Leading / Managing team to develop, implement and maintain core IT Service Management processes within Service Now including but not limited to: Change, Incident, Problem, Request, CMDB, Discovery and Service Catalog
• 10+ years of experience in IT Service Management
• Excellent Communication
• Incident and Problem management mainly and some experience in change management
• ITIL Certification.