[Hiring] Support Operations Specialist REMOTE USA
Position: Support Operations Specialist
Date Posted: May 14, 2026
Industry: SaaS / Customer Support Operations / Technology / Nonprofit Software
Employment Type: Full Time
Experience: Minimum 2+ Years of Experience in Customer Support Operations / Platform Administration Required
Qualification: Bachelor’s Degree in Business, Information Systems, Computer Science, Communications, or Related Field Preferred
Salary: $80,000 – $85,000
Location: United States REMOTE
Company: Givebutter
Description:
Givebutter is a leading nonprofit fundraising and CRM platform designed to help organizations simplify fundraising, donor management, and communication through an all-in-one system. The company is currently hiring a Support Operations Specialist to oversee and optimize the systems, tools, and AI-driven workflows that power its world-class customer support operations.
In this role, you will take ownership of the entire support technology ecosystem, ensuring smooth performance, efficient workflows, and continuous improvement of customer support systems. You will play a key role in driving AI-powered support initiatives, improving automation, and enhancing customer experience at scale.
The ideal candidate is a proactive operator with strong technical understanding of support platforms, automation tools, and AI-driven support systems. You should be comfortable working across multiple teams, solving complex operational challenges, and continuously improving systems that impact customer experience and efficiency.
Key Responsibilities:
• Own and manage the end-to-end customer support tech stack including Intercom, TalkDesk, Assembled, Scorebuddy, and related tools
• Lead AI-driven support initiatives including chatbot optimization, AI deflection systems, and internal support copilots
• Improve and maintain support workflows, escalation paths, routing systems, and operational documentation
• Build and optimize automation systems to reduce manual workload and improve efficiency
• Maintain high-quality data hygiene, reporting accuracy, and KPI dashboards for support performance metrics
• Collaborate with Support Engineering, Product, Revenue, and Marketing teams on system integrations and improvements
• Support Help Center optimization and ensure content is AI-ready and up to date
• Monitor performance metrics including CSAT, response times, and AI deflection rates
• Continuously evaluate new tools and technologies to enhance support operations
Requirements:
• 2+ years of hands-on experience in customer support platforms (Intercom, Zendesk, Freshdesk, HubSpot Service Hub, or similar)
• Strong experience with support operations, system administration, or support engineering roles
• Practical understanding of AI tools in customer support environments
• Familiarity with automation tools such as Zapier, Make, or similar platforms
• Basic understanding of code or structured formats (JSON, HTML, CSS, JavaScript) preferred
• Strong communication skills with ability to write clear documentation and explain technical concepts
• Experience working in SaaS or high-volume customer support environments
• Strong problem-solving mindset with focus on scalability and system improvement
Bonus (Preferred):
• Experience in nonprofit, fintech, or fundraising platforms
• Background as a frontline support agent or team lead
• Experience building AI copilots or support automation systems
• Familiarity with tools such as TalkDesk, Assembled, Scorebuddy, or similar platforms
• Exposure to modern AI tools such as Claude API or MCP-based systems
Benefits:
• Fully remote work with access to multiple US hubs
• 100% employer-covered medical, dental, and vision insurance
• HSA/FSA and dependent care coverage options
• Mental health support including Talkspace access
• 401(k) with 3% company match
• Flexible unlimited PTO policy and paid holidays
• Annual wellness week for employee recharge
• Paid parental leave and family care support benefits
• Home office and coworking stipends
• Professional development and learning reimbursement
• Charitable giving allowance for nonprofit support
This is an excellent opportunity to join a mission-driven organization and play a key role in shaping the future of AI-powered customer support systems in the nonprofit technology space.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
