[Hiring] Service Delivery Manager – ICT Managed Services Dubai UAE
Position: Service Delivery Manager – ICT Managed Services
Date Posted: August 13, 2026
Industry: Information & Communication Technology (ICT)
Employment Type: Long-term Contract (Yearly Renewable)
Experience: Proven experience in ICT Managed Services and service delivery management
Qualification: Bachelor’s Degree in Information Technology, Computer Science, or a related field; ITIL/ITSM certification preferred
Salary: AED 15,000–22,000 per month (Estimated)
Location: Dubai, United Arab Emirates
Company: Linnk
Description:
We are seeking an experienced Service Delivery Manager to oversee the delivery of ICT Managed Services in the UAE. The role is focused on maintaining service excellence, managing customer and stakeholder relationships, ensuring SLA compliance, and coordinating with technical teams to deliver reliable and high-quality IT services.
The successful candidate will have strong ITIL and ITSM knowledge along with practical experience managing major incidents, problems, and changes. A solid understanding of cloud, infrastructure, networking, and security technologies is also required, together with the ability to drive continuous service improvement.
Key Responsibilities:
• Manage the delivery of ICT Managed Services and ensure agreed service standards are consistently achieved.
• Build and maintain strong relationships with customers and key stakeholders.
• Monitor and govern Service Level Agreements (SLAs) and address service performance issues.
• Coordinate Major Incident, Problem, and Change Management activities.
• Lead service reviews and communicate service performance, risks, and improvement opportunities.
• Collaborate with cross-functional technical teams to resolve critical service issues.
• Drive continuous service improvement initiatives across managed services.
• Support effective ITSM processes and maintain a customer-focused approach to service delivery.
Requirements:
• Proven professional experience in ICT and Managed Services.
• Strong customer and stakeholder management capabilities.
• Good knowledge of ITIL and ITSM frameworks.
• Practical experience with ServiceNow is preferred.
• Experience handling Major Incident, Problem, and Change Management processes.
• Understanding of Azure and cloud technologies.
• Good knowledge of infrastructure, networking, and security technologies.
• Experience with SLA governance, service reviews, and continuous service improvement.
• Strong leadership, communication, and problem-solving skills.
• Strong knowledge of:
• ICT Managed Services and service delivery
• ITIL and ITSM frameworks
• Azure and cloud infrastructure
• Network and security technologies
• SLA governance and service improvement
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
