[Hiring] Merchant Operations Generalist (Merchant Support Specialist) REMOTE USA
Position: Merchant Operations Generalist (Merchant Support Specialist)
Date Posted: May 26, 2026
Industry: SaaS / Restaurant Technology / Customer Operations / Loyalty Platforms
Employment Type: Full Time
Experience: 1–3 Years in Operations, Technical Support, or Similar Roles
Qualification: Bachelor’s Degree in Business, Information Systems, Operations, or Related Field Preferred
Salary: $20 – $22 USD per hour
Location: United States (Remote Eligible)
Company: Thanx
Description:
Thanx is a leading loyalty and guest engagement platform designed for restaurants, helping brands increase customer lifetime value through advanced marketing automation, personalization, and data-driven engagement tools. The company leverages innovative technology, including credit card tokenization and CRM solutions, to enhance customer retention and improve ordering experiences for restaurant partners.
The Merchant Operations Generalist plays a key role in supporting new and existing merchant onboarding, system configuration, and technical issue resolution. This position focuses on ensuring smooth integration of merchant systems while maintaining high operational accuracy and efficiency across multiple platforms.
The role is ideal for individuals who are detail-oriented, technically curious, and passionate about improving operational workflows through automation, process optimization, and the use of modern AI tools.
Key Responsibilities:
• Configure new merchant locations for loyalty programs, credit card linking, and POS integrations
• Support onboarding and expansion of existing merchant accounts
• Set up and manage merchant program configurations based on business requirements
• Assist in credit card network onboarding (Visa, Mastercard, Amex) for loyalty systems
• Configure and maintain integrations with POS systems such as Toast, Square, and others
• Investigate and resolve technical and operational issues across merchant accounts
• Collaborate with internal teams and external partners for issue resolution and system improvements
• Identify process improvement opportunities and contribute to automation initiatives
• Document workflows, best practices, and operational procedures
Requirements:
• 1–3 years of experience in operations, technical support, SaaS, or related fields
• Strong analytical and problem-solving skills
• Ability to manage multiple tasks in a fast-paced environment
• Excellent written and verbal communication skills
• Ability to explain technical issues in simple, clear terms
• Experience using AI tools (ChatGPT, Claude, Copilot, etc.) preferred
• Familiarity with tools such as JIRA, Zendesk, Front, Notion, Salesforce, or Google Sheets is a plus
• Strong knowledge of:
• Merchant onboarding and system configuration processes
• SaaS operations and technical support workflows
• API/integration-based platforms and POS systems
• Process improvement and operational automation practices
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