[Hiring] Lead Zendesk Administrator REMOTE USA
Position: Lead Zendesk Administrator
Date Posted: May 20, 2026
Industry: Healthcare / HealthTech / Customer Support Systems
Employment Type: Full Time
Experience: Not Specified (Senior-level Zendesk administration experience required)
Qualification: Bachelor’s Degree in Information Systems, Computer Science, Business, or Related Field
Location: United States (Remote / Hybrid as applicable)
Company: Vida Health
Description:
Vida Health is seeking a Lead Zendesk Administrator to support and optimize its customer support operations platform. The role focuses on managing Zendesk systems, improving workflows, and ensuring efficient support delivery across healthcare and digital care services.
The selected candidate will be responsible for configuring, maintaining, and enhancing Zendesk environments while collaborating with cross-functional teams including Customer Support, Product, Engineering, and Operations. This position plays a key role in improving service efficiency, automation, and user experience within the support ecosystem.
This is an excellent opportunity for an experienced Zendesk professional to take ownership of system architecture, support scalability, and drive operational improvements in a fast-growing health technology environment.
Key Responsibilities:
• Administer, configure, and optimize Zendesk platform environments
• Design and implement workflows, automation, and ticketing systems
• Monitor system performance and ensure smooth support operations
• Collaborate with cross-functional teams to improve customer support processes
• Develop reporting dashboards and performance metrics for support teams
• Troubleshoot system issues and manage integrations
Requirements:
• Experience in Zendesk administration (senior or lead level preferred)
• Strong understanding of customer support systems and workflows
• Experience with automation, reporting, and system configuration
• Ability to collaborate with technical and non-technical teams
• Strong problem-solving and analytical skills
• Strong knowledge of:
• Zendesk configuration and administration
• Workflow automation and ticketing systems
• Customer support operations and analytics
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
