[Hiring] Customer Success Consultant REMOTE USA
Position: Customer Success Consultant
Date Posted: June 7, 2026
Industry: Education Technology / Customer Success / SaaS
Employment Type: Full Time (Remote)
Experience: 5+ Years Experience (Sales or Customer Success)
Qualification: Bachelor’s Degree Preferred
Salary: $67,000 – $87,100 per year
Location: Mississippi, United States, REMOTE
Company: Cengage
Description:
Cengage is seeking a Customer Success Consultant to serve as a strategic partner and trusted advisor for higher education customers. This role focuses on driving product adoption, ensuring customer satisfaction, and delivering measurable value through Cengage’s digital learning solutions.
The selected candidate will work closely with institutions and educators to support onboarding, training, and ongoing success planning. You will play a key role in strengthening customer relationships, improving product usage, and identifying growth opportunities within assigned territories.
Key Responsibilities:
• Act as the primary point of contact for assigned customers throughout the lifecycle
• Build and maintain strong relationships with higher education institutions
• Develop tailored success plans to improve product adoption and engagement
• Provide training, guidance, and best practices to customers
• Monitor customer health and identify risks, renewal challenges, and opportunities
• Support resolution of high-severity customer issues
• Analyze usage data to drive retention and upselling opportunities
• Achieve customer retention and revenue renewal targets
Requirements:
• Bachelor’s degree preferred
• 5+ years of experience in Sales or Customer Success roles
• Strong communication and presentation skills
• Ability to translate data into actionable insights
• Experience with customer engagement and account management
• Familiarity with Higher Education or EdTech platforms preferred
• Ability to manage multiple accounts and priorities effectively
• Willingness to travel 20–30% (air and ground)
Strong knowledge of:
• Customer success management and retention strategies
• Higher education systems and LMS platforms
• SaaS and EdTech product adoption
• Data-driven customer analysis and reporting
• Relationship management and account growth strategies
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