[Hiring] Customer Service Team Leader Dubai UAE
Position: Customer Service Team Leader
Date Posted: 1st November 2026
Industry: Customer Service / Recruitment / Business Services
Employment Type: Full Time
Experience: Proven experience in customer service team management
Qualification: Estimated Bachelor’s Degree in Business Administration, Management, Customer Service, or a related field
Salary: AED 8,000 – 10,000 per month
Location: Dubai, United Arab Emirates
Company: Deow International
Description:
A rewarding opportunity is available for an experienced Customer Service Team Leader to join a growing organization in the UAE. The company is seeking a results-driven professional with strong leadership abilities and a passion for delivering exceptional customer experiences while leading a high-performing customer service team.
The ideal candidate will oversee daily customer service operations, supervise team performance, coordinate with internal departments, and ensure customer issues are resolved efficiently. This role is well suited for professionals who excel in customer relationship management, operational coordination, and service excellence.
Key Responsibilities:
• Lead, supervise, and motivate the customer service team to achieve performance goals.
• Ensure high levels of customer satisfaction through efficient service delivery.
• Handle customer complaints and resolve service-related issues professionally.
• Coordinate with internal departments to improve operational efficiency.
• Monitor daily customer service activities and implement process improvements.
• Support back-office operations and maintain service quality standards.
Requirements:
• Proven experience in customer service team management.
• Strong leadership and team supervision skills.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office applications.
• ERP and CRM system knowledge is preferred.
• Experience in back-office operations and cross-department coordination.
• Strong organisational and problem-solving skills.
Strong knowledge of:
• Customer Relationship Management (CRM)
• ERP systems
• Microsoft Office Suite
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
