[Hiring] Customer Service Agent REMOTE
Position: Customer Service Agent
Date posted: 2024-09-12
Industry: Healthcare Services
Employment type: Full Time
Experience: 1 year
Qualification: High School Diploma or GED is required
Salary: $17.65/hour
Location: REMOTE
Company: Confidential
Description:
Hiring Seasonal Customer Service Agent – Starting at $17.65/hour – Remote United States
$17.65/hr Remote
Why Consider This Job Opportunity
- Starting pay at $17.65/hour, with potential for overtime
- Opportunity for career advancement and growth within the organization
- 100% remote work environment with provided equipment
- Highly structured work environment that enhances customer service skills
- Potential to transition to a full-time position with benefits within 5 months
- Supportive atmosphere focused on helping members get the medicine they need
What To Expect (Job Responsibilities)
- Handle incoming calls and emails from members, pharmacies, and doctor’s offices regarding medication and benefits inquiries
- Investigate and resolve member questions promptly or escalate to the appropriate team member
- Adhere to Prime’s standard operating procedures and HIPAA training guidelines
- Participate in a 6 to 8 week training class
- Perform additional duties as assigned
What Is Required (Qualifications)
- High School Diploma or GED is required
- Minimum of 1 year of customer service experience
- Must be eligible to work in the United States without the need for work visa or residency sponsorship
- Must have a dedicated and secure home workspace
- Strong communication skills with a focus on professionalism and empathy
How To Stand Out (Preferred Qualifications)
- Experience in a call center
- Call center experience in the healthcare industry
- Previous work from home (remote) experience
- Fluency in Spanish
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