[Hiring] Live Chat Agent REMOTE USA
Position: Live Chat Agent
Date Posted: September 8, 2026
Industry: Artificial Intelligence / Technology
Employment Type: Full Time
Experience: Previous Experience in Customer Support, Live Chat, Operations, or User-Facing Roles Preferred
Qualification: Bachelor’s Degree in Business, Communication, Technology, or Related Field (Estimated)
Salary: $45,000 – $65,000 per year (Estimated)
Location: United States | REMOTE
Company: Jobright.ai
Description:
Jobright.ai is seeking a customer-focused Live Chat Agent to become a key point of contact for users and help them maximize their AI-powered job search experience. The company provides an AI-driven platform designed to simplify job searching and guide users toward better career opportunities.
The ideal candidate should have excellent communication skills, a strong customer service mindset, and the ability to manage multiple conversations while maintaining accuracy. This remote role offers an opportunity to work at the intersection of AI, technology, and customer experience.
Key Responsibilities:
• Respond to users through live chat in a timely, clear, and professional manner.
• Help users understand product features and navigate job search workflows.
• Troubleshoot common account, product, and technical issues.
• Escalate complex customer issues to the appropriate internal teams.
• Document conversations, solutions, and recurring user concerns.
• Share customer feedback and product improvement opportunities with the team.
• Maintain high standards of accuracy, professionalism, and user privacy.
Requirements:
• Excellent written and spoken English communication skills.
• Strong customer service approach with empathy for users.
• Ability to manage multiple chat conversations while maintaining attention to detail.
• Strong problem-solving and communication skills.
• Ability to work remotely within the United States during scheduled service hours.
• Previous experience in customer support, live chat, operations, or similar user-facing roles is preferred.
• Familiarity with SaaS products, CRM systems, or customer support tools is an advantage.
• Interest in AI, job search platforms, and consumer technology.
• Experience working in a fast-paced startup environment is preferred.
• Strong knowledge of:
• Customer support and live chat operations.
• SaaS platforms and digital products.
• CRM systems and support workflows.
• AI technology and user experience processes.
Benefits & Perks:
• Medical insurance coverage.
• Dental insurance coverage.
• Vision insurance coverage.
• 401(k) retirement plan.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
