Call Center Agent Dubai UAE

Position: Call Center Agent

Date posted: 2022-11-23

Industry: other

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking for a Call Center Agent for our client in Dubai.

• Salary: AED 4,000 all in
• Work Location: Dubai
• Visa: Under Sponsorship / Own Visa
• Receive calls on the switchboard, as per client’s guidelines to provide superior services to callers
• Answer basic general queries
• Transfer calls to the concerned staff / departments as per client’s guidelines to ensure smooth communication between callers and the Division
• Answer all calls within the predetermined time
• Capture accurately all call details
• Assign correct priorities to all logged enquiries
• Assign correct categories to all logged enquiries
• Continuously monitor progress of all logged calls
• Follow up with different departments where necessary
• Liaise with the Team Leader / Assistant Manager to resolve difficult customer relations issues
• Provide feedback to callers on the status
• Log all calls accurately on the Computerized Maintenance Management System (Salesforce / Yardi) to include details of caller, Request, location, category and assignment of task.
• Complete and print all job cards and deliver to service provider
• Maintain accurate and up to date data
• Carry out customer satisfaction surveys and produce reports
• The contract is for 2 to 3 months, extendable depending on your performance and the business requirements.