Property Handover Coordinator Dubai UAE

Position: Property Handover Coordinator

Date posted: 2021-11-23

Industry: Real Estate

Employment type: Full Time

Experience: minimum 2 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking to connect with candidates in Real Estate Industry for the below position based in UAE.

Hiring Property Handover Coordinator

Salary-Doesn’t matter if you have the right skills

Minimum of 2 years’ experience in Administration or Customer Services.

Job responsibilities:

• Handles all complaints and customer queries receives through walk in fax, letters and e-mails and resolves their issues within specified timelines (as per SLA and use of priorities)
• Provides customers with high level of service as per agreed department SLAs and MBOs to achieve defined customer satisfaction level via professional and timely problem resolution, product knowledge and status update, willingness to help, timely call back and quick turn-around time in accordance with defined SLAs.
• Contact customers one day prior the Home Orientation to reconfirm the Home Orientation and the documents required for it.
• Hands over keys, manuals and other relevant documents to customers after verification of the necessary documents.
• Handles Land registration & Pre-registration transactions for customers.

Administration:

• Ensures that all correspondences are updated in system.
• Ensures smooth coordination with other department with regard to the customer queries.
• Maintains accurate customer history in Hub spot via ‘Interactions’ and ‘Service Requests’ and regularly update the relevant milestones.

Meetings:

• Attends site visits for the upcoming projects in order to be able to respond efficiently to customer queries.
• Attends weekly staff meetings and proactively raises issues for group discussions and information sharing.