10 Nov 2024

[Hiring] Operational Specialist REMOTE

Posted in Administrative Jobs By agentqq On November 10, 2024

Position: Operational Specialist

Date posted: 2024-11-10

Industry: other

Employment type: Full Time

Experience: 2 years

Qualification: Bachelor’s Degree is required

Salary: $55K/yr – $60K/yr

Location: United States, REMOTE

Company: Aquent Scout

Description:

Operational Specialist required

About the job

As the Operations Specialist at Scout, your primary responsibility will be facilitating the successful delivery of Scout temp staffing and sourcing programs and providing exceptional support to our clients. You will work closely with our cross-functional teams to ensure that all program elements run smoothly and clients receive the support they need to achieve their goals. Reporting directly to the Director of Operations, you will work to ensure a positive client experience.

Duties/Responsibilities/Primary Function Client Support

Serve as the point of contact for Scout client support needs, addressing inquiries and concerns promptly and professionally
Effectively communicate with clients in resolving client issues and concerns promptly
Understand client needs and requirements and work with internal teams to customize solutions to meet those needs
Proactively identify opportunities to enhance the client experience and provide feedback to improve services
Ensure client satisfaction through regular communication and feedback collection
Manage day-to-day operational temp staff and temp sourcing responsibilities

Data, Reporting, & Complianc

Maintain accurate records and documentation of program delivery and client interactions
Generate and distribute reports to track program performance and client satisfaction
Analyze data to identify trends, improvement areas, and efficiency opportunities
Assist in ensuring compliance with relevant regulations and industry standards
Support the preparation and submission of reports as required
Cross-Functional Collaboratio
Work closely with cross-functional teams, including Client Success, Engineering, and product development, to ensure a cohesive approach to program delivery and client support

.Program Deliver

Collaborate with program leads to develop and execute program delivery plans
Coordinate program logistics, including scheduling, resource allocation, and vendor management
Monitor and track program progress, ensuring that timelines and milestones are met
Troubleshoot any program-related issues and provide solutions as needed

.Required Skills/Abilities/Profile

Excellent verbal and written communication skills
Excellent interpersonal and customer service skills
Ability to build resonance and credibility with client stakeholders
Excellent organizational skills and attention to detail
Excellent time management skills with a proven ability to meet deadlines
Strong analytical and problem-solving skills
Ability to function well in a high-paced environment
Proficient with Microsoft Office Suite or related productivity software
Team player instincts
Intermediate to advanced skills with Excel
Experience in gathering and interpreting customer experience information
Solid knowledge of online customer engagement platforms and channels
Required Education and Experience
Bachelor’s or higher degree or relevant professional experience
2 years of customer service experience
Working knowledge of Microsoft Office Suite

Preferred Minimum Qualifications, Education, and Experience

2+ years experience in recruiting coordination in the staffing industry preferred
Experience with technical troubleshooting and problem-solving
Experience with Zendesk and other ticketing systems
2+ years of experience with processing timesheets in ATS systems such as Taleo, Workday, ICIMS, SuccessFactors, etc., preferred
Experience in using data analytics tools like Tableau
Experience with Salesforce.com

Physical Requirements