[Hiring] Operational Specialist REMOTE

­­Position: Operational Specialist

Date posted: 2024-11-10

Industry: other

Employment type: Full Time

Experience: 2 years                     

Qualification: Bachelor’s Degree is required

Salary: $55K/yr – $60K/yr

Location: United States, REMOTE

Company: Aquent Scout

Description:

Operational Specialist required

About the job

As the Operations Specialist at Scout, your primary responsibility will be facilitating the successful delivery of Scout temp staffing and sourcing programs and providing exceptional support to our clients. You will work closely with our cross-functional teams to ensure that all program elements run smoothly and clients receive the support they need to achieve their goals. Reporting directly to the Director of Operations, you will work to ensure a positive client experience.

Duties/Responsibilities/Primary Function Client Support

• Serve as the point of contact for Scout client support needs, addressing inquiries and concerns promptly and professionally
• Effectively communicate with clients in resolving client issues and concerns promptly
• Understand client needs and requirements and work with internal teams to customize solutions to meet those needs
• Proactively identify opportunities to enhance the client experience and provide feedback to improve services
• Ensure client satisfaction through regular communication and feedback collection
• Manage day-to-day operational temp staff and temp sourcing responsibilities

Data, Reporting, & Complianc

• Maintain accurate records and documentation of program delivery and client interactions
• Generate and distribute reports to track program performance and client satisfaction
• Analyze data to identify trends, improvement areas, and efficiency opportunities
• Assist in ensuring compliance with relevant regulations and industry standards
• Support the preparation and submission of reports as required
• Cross-Functional Collaboratio
• Work closely with cross-functional teams, including Client Success, Engineering, and product development, to ensure a cohesive approach to program delivery and client support

.Program Deliver

• Collaborate with program leads to develop and execute program delivery plans
• Coordinate program logistics, including scheduling, resource allocation, and vendor management
• Monitor and track program progress, ensuring that timelines and milestones are met
• Troubleshoot any program-related issues and provide solutions as needed

.Required Skills/Abilities/Profile

• Excellent verbal and written communication skills
• Excellent interpersonal and customer service skills
• Ability to build resonance and credibility with client stakeholders
• Excellent organizational skills and attention to detail
• Excellent time management skills with a proven ability to meet deadlines
• Strong analytical and problem-solving skills
• Ability to function well in a high-paced environment
• Proficient with Microsoft Office Suite or related productivity software
• Team player instincts
• Intermediate to advanced skills with Excel
• Experience in gathering and interpreting customer experience information
• Solid knowledge of online customer engagement platforms and channels
• Required Education and Experience
• Bachelor’s or higher degree or relevant professional experience
• 2 years of customer service experience
• Working knowledge of Microsoft Office Suite

Preferred Minimum Qualifications, Education, and Experience

• 2+ years experience in recruiting coordination in the staffing industry preferred
• Experience with technical troubleshooting and problem-solving
• Experience with Zendesk and other ticketing systems
• 2+ years of experience with processing timesheets in ATS systems such as Taleo, Workday, ICIMS, SuccessFactors, etc., preferred
• Experience in using data analytics tools like Tableau
• Experience with Salesforce.com

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer of up to 8 hours per day
• Remote position