Lobby Ambassador Dubai UAE

Position: Lobby Ambassador

Date posted: 2022-02-20

Industry: hospitality

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree is required

Salary: AED 3000 to 4000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Luxury 5 Star Hotel in Dubai is searching for Lobby Ambassador.

• The primary responsibility of the Lobby Ambassador is to welcome and initiate the overall first impression of our guest’s arrival experience.
• This position proactively welcomes and engages with our guests, enhancing their experience by fielding inquiries, promoting our vast array of amenities, and facilitating a welcoming and efficient interactions. All duties are to be performed in accordance with departmental and property policies, practices, and procedures.
• Creates positive, memorable, and efficient guest interactions within the hotel lobby and front desk.
• Provides engaging, entertaining, and inspiring guest service; meeting or exceeding property standards.
• Proactively greets guests within the lobby environment, identifying needs and fulfilling them appropriately.
• Monitors traffic flow and guest queues within the lobby; directing guests as appropriate to minimize wait times.
• Manages queueing system and procedures in accordance with property policies.
• Actively identifies, acknowledges, diagnoses, and resolves guest concerns following service recovery protocols.
• Identifies sales opportunities and promotes premium rooms, suites, and amenities to guests.
• Maintains comprehensive and accurate knowledge of amenities, outlets, and general information.
• Exceeds standards for personal appearance and grooming at all times.
• Facilitates lobby safety, cleanliness, and security.
• Performs all other job-related duties as assigned.

Requirements:

• English and Arabic are required. Additional Language as an Advantage.
• Nice personality
• Punctuality and guest communication skills
• Being proactive and using good judgement when dealing with challenging situations
• Vaccinated or not against vaccination

Benefits:

• 1 Year Contract
• 3000 AED Salary + 250 AED Language Allowance + 330 AED Service Charge (after 3rd month) – In total 974 $
• Tips
• Accommodation
• Visa
• Insurance
• Transportation
• Flight Tickets
• Duty Meal
• Uniform
• ​Training4