Position: IT Service Desk Agent
Date posted: 2021-09-27
Employment type: Full
Experience: 3 to
Salary: AED 5000
United Arab Emirates
Immediate Hiring for Dubai UAE
IT Service Desk Agent
- Should be present in UAE
- Serve as the first point of contact for customers seeking technical assistance over the phone or email
- Perform remote troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Strong IT technical troubleshooting skills and communication skills.
- Knowledge with BMC or ITIL ticketing tool
- Follow the standard IT Help Desk operating procedures; accurately log all IT Help Desk call and their progress details.
Kindly mention designation in the subject