[Hiring] Customer Success Associate REMOTE USA
Position: Customer Success Associate
Date Posted: June 28, 2026
Industry: SaaS / Customer Success / Technology / Localization
Employment Type: Full Time
Experience: 1–2 Years in Customer Success, Account Management, Support, or Sales (B2B SaaS Preferred)
Qualification: Bachelor’s Degree or Equivalent Experience
Salary: $65,000 – $75,000 per Year + Variable Incentive
Location: United States, REMOTE
Company: Smartling
Description:
Smartling is an AI-native translation and localization platform that helps global brands scale internationally through advanced automation and AI-driven solutions. Recognized among Fast Company’s Most Innovative Companies, Smartling continues to expand its global impact through cutting-edge technology and a highly customer-focused approach.
The company is seeking a Commercial Customer Success Associate to manage a large portfolio of accounts and ensure customer satisfaction, retention, and long-term value. This role is ideal for someone who enjoys working in a data-driven, fast-paced SaaS environment where automation, customer engagement, and proactive account management are key to success.
You will play a critical role in monitoring customer health, managing renewals, and ensuring that each account receives timely and meaningful engagement to drive adoption and minimize churn risk.
Key Responsibilities:
• Manage a portfolio of 90+ commercial accounts using a scaled customer success model.
• Monitor customer health signals, usage data, and engagement trends to identify risks and opportunities.
• Act as the primary point of contact for customer inquiries and feedback.
• Execute targeted outreach campaigns and playbooks to improve retention and adoption.
• Manage the full renewal lifecycle, including tracking, value summaries, and closing renewals.
• Identify expansion opportunities and escalate high-potential accounts to Account Management teams.
• Collaborate with internal teams to improve automation, workflows, and customer success processes.
• Provide timely resolution or routing of customer issues to appropriate departments.
• Contribute to improving customer success strategies through data insights and feedback.
Requirements:
• 1–2 years of experience in Customer Success, Account Management, Sales, or Support.
• Experience in a B2B SaaS environment preferred.
• Ability to manage a high-volume book of accounts effectively.
• Strong understanding of customer health metrics and engagement tracking.
• Familiarity with CRM tools such as Salesforce.
• Strong written communication and customer engagement skills.
• Ability to prioritize and manage multiple tasks across a large account base.
• Comfort working with automation tools and AI-driven platforms.
• Strong knowledge of:
• Customer Success Operations and Scaled Engagement Models
• CRM Systems (Salesforce) and Account Management Tools
• Customer Health Scoring, Retention, and Renewal Processes
Preferred Qualifications:
• Experience in localization, translation, or language services industry.
• Exposure to renewal management or commercial account ownership.
• Familiarity with tools such as Gainsight, ChurnZero, or Totango.
• Experience in digital-led or tech-touch customer success models.
What You’ll Enjoy:
• Remote-first work environment.
• Competitive salary with bonus opportunities.
• Health insurance with family coverage options.
• 401(k) retirement plan with company match.
• Flexible PTO, holidays, and parental leave.
• Career growth and professional development opportunities.
• Collaborative and innovative company culture.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
