[Hiring] Content Specialist REMOTE USA
Position: Content Specialist
Date Posted: July 14, 2026
Industry: Technology | Pet Technology | Customer Success | Content Management
Employment Type: Full Time
Experience: 2–5 Years of Experience in Technical Writing, Knowledge Management, or Related Fields
Qualification: Bachelor’s Degree in Communications, English, Marketing, Technology, or a Related Field
Salary: $40–$50 per hour
Location: United States | REMOTE
Company: Fi
Description:
Fi is looking for a skilled and creative Content Specialist to join its Customer Success organization and take ownership of knowledge management initiatives. Fi is a technology company focused on improving the human-pet relationship through innovative solutions such as real-time pet location tracking, activity monitoring, sleep tracking, and behavior insights.
The Content Specialist will create and manage knowledge resources that support internal teams and customer self-service platforms. This role involves transforming complex information into clear, easy-to-understand content while collaborating with Product, Engineering, Legal, Operations, and Customer Experience teams to ensure documentation remains accurate and effective.
Key Responsibilities:
• Write, edit, and maintain Knowledge Base articles for internal support teams and customer-facing platforms.
• Create agent guides, help center articles, response templates, and in-product support documentation.
• Identify and improve content gaps, outdated information, duplication, and inconsistencies.
• Maintain standardized internal processes and documentation across different platforms.
• Ensure content is clear, accessible, and aligned with Customer Experience standards.
• Collaborate with CX leaders and trainers to align procedures, training resources, and knowledge content.
• Collect feedback from support teams and improve Knowledge Base usability.
• Lead continuous improvement projects related to documentation and customer support goals.
• Support cross-functional initiatives including product launches and policy updates.
• Manage content updates and publishing workflows through Zendesk and Jira.
• Improve content organization, structure, and taxonomy using analytics and user experience insights.
• Build processes to continuously measure and improve content effectiveness.
• Track monthly content KPIs and performance goals.
Requirements:
• 2–5 years of experience in technical writing, knowledge management, content operations, or a related field.
• Strong writing and editing skills with experience creating content for different audiences.
• Experience working in customer support, technical support, or customer success environments.
• Understanding of knowledge management systems and content governance practices.
• Strong project management skills with the ability to manage priorities in a fast-moving environment.
• Creative, solution-focused approach with strong curiosity and willingness to learn.
• Hands-on experience with Zendesk Guide.
• Ability to understand system architecture and data management concepts when collaborating with technical teams.
• Experience managing a Knowledge Base improvement project or content taxonomy restructuring is preferred.
• Excellent communication, analytical, and organizational skills.
• Strong knowledge of:
• Technical writing, documentation standards, and knowledge management processes.
• Zendesk Guide, Jira, and content publishing workflows.
• Customer support documentation, content optimization, and user experience principles.
Benefits:
• Competitive hourly compensation.
• Remote work flexibility.
• Opportunity to work with innovative pet technology solutions.
• Collaborative and growth-focused work environment.
• Professional development opportunities.
• Inclusive workplace culture supporting diversity and teamwork.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
