[Hiring] Associate Customer Insights Manager REMOTE USA
Position: Associate Customer Insights Manager
Date Posted: July 19, 2026
Industry: Healthcare Technology | Medical Devices | Market Research | Customer Insights
Employment Type: Full Time
Experience: 5–8 Years of Experience in Market Research, Customer Insights, Qualitative and Quantitative Research, Preferably in Pharmaceutical, MedTech, Medical Device, or Consumer Goods Industries
Qualification: Bachelor’s Degree in Business, Marketing, Market Research, Statistics, or a Related Field
Salary: $91,400 – $152,300 Per Year
Location: United States (REMOTE)
Company: Dexcom
Description:
Dexcom is seeking an Associate Customer Insights Manager to support business strategy through customer research, data analysis, and actionable insights. As a global leader in continuous glucose monitoring technology, Dexcom develops innovative health solutions that help people better manage their health and improve outcomes.
The successful candidate will support U.S. and global market research initiatives, develop customer insights, analyze research data, and translate findings into strategic recommendations. This role requires strong analytical skills, research expertise, and the ability to collaborate with internal teams and external partners in a fast-paced healthcare technology environment.
Key Responsibilities:
• Lead qualitative and quantitative market research projects from planning through execution.
• Define research objectives, develop questionnaires, discussion guides, and research methodologies.
• Analyze research data and create reports with actionable business recommendations.
• Support projects including concept testing, messaging evaluation, brand tracking, market assessment, and brand equity studies.
• Manage research vendors, fieldwork activities, project documentation, and administrative processes.
• Collaborate with internal stakeholders and external research partners to ensure successful project delivery.
• Develop clear data-driven presentations and communicate insights to business leaders.
• Analyze syndicated and secondary research data to identify market trends and opportunities.
• Apply AI-enabled tools and machine learning-supported approaches to analyze customer feedback, social listening data, app reviews, and marketplace insights.
• Ensure compliance with quality standards and company requirements.
Requirements:
• Minimum 5 years of experience executing qualitative and quantitative market research projects.
• Experience in pharmaceutical, medical device, healthcare technology, or consumer packaged goods industries preferred.
• Strong understanding of customer insights, research methodologies, and brand strategy.
• Ability to translate complex data into clear business recommendations.
• Strong analytical skills with knowledge of quantitative analysis and advanced research methods.
• Experience with research techniques such as conjoint analysis, discrete choice modeling, price elasticity, and segmentation.
• Excellent written and verbal communication skills.
• Strong project management and organizational abilities.
• Ability to manage multiple priorities and collaborate with cross-functional teams.
• Advanced proficiency in Microsoft PowerPoint and Excel.
• Basic understanding of statistics theory.
• Strong knowledge of:
• Market Research Strategy
• Customer Insights & Data Analysis
• Qualitative and Quantitative Research
• Brand Tracking & Consumer Research
• Healthcare and MedTech Markets
• AI-Supported Data Analysis
Preferred Skills & Experience:
• Experience in diabetes care or healthcare technology.
• Knowledge of syndicated and secondary research.
• Understanding of the U.S. payer and insurance landscape.
• Experience using AI-powered research tools, automated theme coding, or machine-learning-based customer feedback analysis.
• Familiarity with social listening, CRM data, dashboards, and external intelligence platforms.
Benefits:
• Comprehensive health and wellness benefits.
• Career growth opportunities within a global healthcare technology organization.
• Access to professional development programs and tuition reimbursement.
• Opportunity to work with innovative continuous glucose monitoring technology.
• Remote-first work environment with flexible workplace options.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
