Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2022-01-06

Industry: Marine / Shipping

Employment type: Full Time

Experience: 2 to 3 year

Qualification: Bachelor’s Degree Holder

Salary: AED 5000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Service Executive – Maritime

Job Location: Dubai

Salary: AED 5000

Industry – Marine / Shipping

Job Responsibilities:

  • Prepare daily booking sheet for customer service dept. and submit to management.
  • Maintain up to date customer calls list, call list basis last 1 year load data
  • Call all customers as per customer call list (Daily Call)
  • Prepare and keep last 8 voyages and 6 months averages for daily ref
  • Keep record of tender customers, corporate, floating customers for follow-up
  • Prepare up to date vessel positions and schedule update
  • Distribute vessel schedule to customers
  • Prepare booking CBF in the system for designated vessels
  • CBF circulation to start 6 days prior ETA 6-5-4-3-2-1 basis (TRADE/OPS/PRICING)
  • Familiarize MLO codes and ensure booking entered using right MLO code
  • Check JV CBF and check JV partner loading after each sailing
  • Space v/s actual booking to be readily available for SALES verification
  • OOG/IMCO or any other special equipment acceptance to be done after completing the procedures and with OPS approval
  • Space Vs Load utilization report to be maintained (understand the vessel utilizations)
  • Market updates, information to be updated sales team
  • Customer Service to identify lost business and to push pricing to regain lost business
  • Monitor drop in transshipment volumes and secure lost volumes by addressing messages to branch offices, agents and customers. 

Experience Skills & Competencies:

  • Bachelor’s / Master’s Degree
  • 2 -3 years of relevant experience in customer service with Marine/shipping industry.
  • Must have good MS office skills

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