Customer Representative Executive/Administrator Dubai UAE

Position: Customer Representative Executive/Administrator

Date posted: 2023-06-17

Industry: Other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Customer Representative Executive/Administrator required

Location: Dubai, United Arab Emirates

Position Overview:

We are seeking a professional and dynamic Customer Service Executive/Administrator for our Dubai office. In this role, you will provide exceptional customer service while ensuring efficient administrative support. Fluency in English and Malayalam, along with a valid UAE driving license, are mandatory.

Responsibilities:

• Serve as the primary point of contact for customers, delivering prompt and professional assistance via phone, email, and in-person interactions.
• Provide accurate information regarding products/services, pricing, promotions, and order status.
• Resolve customer inquiries, complaints, and issues to achieve high customer satisfaction.
• Maintain strong customer relationships and collaborate with cross-functional teams.
• Perform administrative tasks such as data entry, filing, and document preparation.
• Manage customer accounts, update records, and process orders accurately.
• Generate reports, presentations, and correspondence as required.
• Coordinate meetings, appointments, and travel arrangements for the team.

Requirements:

• Bachelor’s degree in business administration or related field preferred.
• Proven experience in customer service or similar role.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and attention to detail.
• Proficient in customer service software, CRM systems, and MS Office Suite.
• Possess a valid UAE driving license.
• Fluency in English and Malayalam is essential.
• Ability to work independently and collaborate within a team.