Client Services Manager Dubai UAE

Position: Client Services Manager

Date posted: 2023-10-20

Industry: other

Employment type: Full Time

Experience: 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 7000 to 8000

Location: Dubai, United Arab Emirates

Company: Baden BPO & Software LLC

Description:

Baden BPO & Software LLC is looking for a professional and courteous Client Services Manager with great people skills to help our business prioritize existing customers and bring new clients on board.

Your responsibilities:

• Employ an appropriately professional tone in all communications including emails, presentation materials, telephone calls and face-to-face meetings.
• Excellent analytical and problem-solving skills.
• Facilitating meetings with supervisors to discuss performance issues and provide feedback on progress.
• Conducting training sessions to help employees improve their skills and learn new processes.
• Monitor team performance and provide coaching and feedback to improve results.
• Meeting team retention targets and engaging in upselling and cross-selling.
• Establishing rapport with clients in order to resolve outstanding service issues and/or outstanding payments.

Your background:

• Strong command on spoken & written English language.
• Minimum of 5+ years of experience in a similar role, with at least 2+ years in a BPO environment.
• 2+ yrs of managerial experience.
• Solid understanding of BPO industry trends and best practices.
• Proficient in Microsoft Office and project management tools.
• Proven track record of managing successful BPO projects and delivering results.
• Strong leadership and people management skills with the ability to motivate and inspire teams.
• Schedule: Monday to Friday, 6:00 pm – 2:30 am
• Salary: AED7,000.00 – AED8,000.00/month
• This role is only for Candidates based in UAE preferably on a visit visa or canceled employment visa who can join Immediately