[Hiring] Customer Support Associate REMOTE USA
Position: Customer Support Associate
Date Posted: 12th November 2026
Industry: Software / Technology / Property Management Solutions
Employment Type: Full Time
Experience: Experience in customer support for a software company, preferably in a startup or fast-paced environment
Qualification: Not Specified
Salary: $25.00 – $30.00 per hour
Location: United States, REMOTE
Company: Parkade
Description:
Parkade is seeking a customer-focused and proactive Customer Support Associate to join its growing team in the United States. The company is transforming the way buildings manage parking through its technology platform, helping property owners improve operations, increase revenue, and provide better experiences for residents and customers.
The ideal candidate will be responsible for delivering excellent customer support, assisting with customer onboarding, resolving issues, and supporting smooth operations across Parkade’s growing network of properties. This role requires strong communication skills, problem-solving abilities, and the confidence to work independently in a fast-paced startup environment.
Key Responsibilities:
• Provide high-quality customer support while meeting service level agreements (SLAs).
• Assist operations teams in maintaining strong relationships with existing customers and properties.
• Support onboarding processes for new customers and ensure smooth platform adoption.
• Respond to customer inquiries through high-volume email-based support channels.
• Identify customer issues, suggest solutions, and communicate improvement opportunities to internal teams.
• Learn and understand the Parkade platform to effectively support customers and resolve technical or operational concerns.
• Help improve building operations processes and contribute ideas for better workflows.
• Handle situations involving parking rule enforcement and coordinate with towing services when required.
Requirements:
• Experience in customer support for a software company, preferably within a startup or fast-paced environment.
• Comfortable using AI tools in daily work activities.
• Experience handling high-volume email-based customer support.
• Familiarity with customer support platforms such as Front, Zendesk, Intercom, or similar tools.
• Ability to quickly learn new systems and integrate them into daily operations.
• Strong sense of responsibility, accountability, and professional work ethic.
• Ability to multitask, prioritize tasks, and work independently.
• Fluent written English with excellent communication skills.
• Self-starter mindset with the ability to identify and solve problems proactively.
• Flexibility to work weekends, evenings, nights, or early morning schedules when required.
• Strong knowledge of:
• Customer support operations and communication tools
• SaaS platforms and digital customer experiences
• Problem-solving, workflow improvement, and customer relationship management
Bonus Points:
• Experience working in an operations role.
• Experience in property management, leasing, or related fields.
• Interest in transportation, parking solutions, urban living, and efficient city resource management.
• Spanish language fluency.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process
