Application Support Engineer Dubai UAE

Position: Application Support Engineer

Date posted: 2021-11-02

Industry: other

Employment type: Full Time

Experience: minimum 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We are looking Bilingual candidates for Application Support Engineer-Oracle Enterprise Service Bus-Developer for UAE location.

Job Description:

• Assist with ESB design process and documentation
• Create, maintain, manage, and update documentation as requirednDevelopment
• Investigate problems and other requests for support and determine appropriate actions
• Provide feedback and advice as guide to the team members when required
• Perform root cause assessment, debug all issues on Client applications.
• Ensure availability of applications is in line with agreed SLAs.
• Identify software faults/bugs and communicate application problems and issues to key stakeholders, including management, development teams, end users, and unit leaders
• Perform quality assurance check on the deliverables of the supplier
• Administer Client applications environment by using appropriate tools and methodologies
• Collaborate closely with the Applications and Processes Monitoring and Service Management Officer to improve quality of applications support service
• Actively engage in capacity planning
• Subject to occasional call or on-site support outside the working hours to provide consultation related to application failure or to perform application deployment

Work Experience Requirements:

• Minimum 3 years of overall application support experience Education
• Bachelor’s degree in computer science, Information Technology, or other relevant field of study, or Diploma from higher edu

Skills and Competencies:

• Solid understanding of multiple tier application architecture
• Excellent knowledge and experience of Oracle ESB development
• Good knowledge of the recent web service technology (Java Web-Services, BPEL Interfaces, etc.,)
• Solid understanding of web application technologies
• Knowledge of Middleware technologies (Weblogic, JBoss, Tomcat, IIS)
• Good knowledge of service-oriented architecture (SOA) and enterprise application integration (EAI) concepts, Linux (Redhat, Oracle Linux), Windows (2008+), SQL (Structured Query Language)
• Good leadership skills including people management, selection and development skills
• Good command of written and spoken English; knowledge of Arabic is an advantage
• Very good analytical, planning, forecasting, execution, and problem-solving skills
• Flexible and able to work under pressure
• Respect and promote trust and confidentiality
• Strong level of customer service orientation and professionalism in all interactions
• Able to work in a multi-cultural environment and promote teamwork and knowledge sharing  to achieve goals and deliverables
• Good knowledge of health insurance concepts, atlassian suite of applications (Jira, Confluence, Bitbucket, Bamboo

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