Administrative Officer Dubai UAE

Position: Administrative Officer

Date posted: 2022-01-11

Industry: Real Estate

Employment type: Full Time

Experience: minimum 2 year

Qualification: Bachelor Degree Holder

Salary: AED 4500 to 5000

Location: Dubai, United Arab Emirates

Company: ELITE Property

Description:

The Administrative Officer is responsible for answering client’s questions, Updates & follow up meeting status with in-house agents and get their feedback about the services provided by our agents

The goal is to ensure excellent customer service standards and maintain high customer satisfaction.

Responsibilities and Duties:

• Handle customer complaints, provide appropriate solutions and alternatives within the SLA’s (Service Level Agreement) set by the company; follow up to ensure resolution.
• Maintain customer records by updating account information.
• Follow communication procedures, guidelines, and policies.
• Build sustainable relationships and trust with customer accounts through open and interactive communication.
• Contribute to team effort by accomplishing related results as needed.
• Report daily work and any issues that arise to the Operations Manager on a regular basis.

Qualifications:

• Education level: Bachelor’s degree from a high-ranking university.
• Experience: 2+ years working in the field of customer service/support preferably within Dubai real estate sector

Specific skills:

• Excellent Verbal & Written Communication.
• Familiarity with CRM Systems and Practices.
• Multitasking
• Problem Solving.
• Analyzing Information.

Personal characteristics:

• Integrity and Trust
• Transparency
• Drive for Results
• Quick Learner
• Team Player