Service Desk Lead Dubai UAE

Position: Service Desk Lead

Date posted: 2023-12-08

Industry: other

Employment type: Full Time

Experience: 2 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We’re currently hiring for Service Desk Lead: Dubai, (Onsite)

Position: Service Desk Lead

Location: Dubai

Job Description:

• Responsible for managing End user support activities.
• Responsible for Incident Handling, Service Requests and Escalation Management.
• Ensure 100% SLA compliance & driving initiatives to improve SLAs by analysis and Responses.
• Should be an active Team Player across various IT domains.
• Managing Incidents, Requests, Problem & IMAC
• Support the following technologies: Windows 10, MS Office, Basic LAN /WAN Issues, Wi Fi Configuration, Application Software Configuration, VOIP Phone, and others as assigned
• Professional and proactive approach in resolving End User issues.
• Owner for Daily/Weekly/Monthly reviews for the tower
• ITIL V3 Foundation Certified
• Good Communication skill, English and Arabic

With the subject line “Application for a position for a, Service Desk Lead”