[Hiring] Operations Associate REMOTE

­­­Position: Operations Associate

Date posted: 2024-11-29

Industry: other

Employment type: Full Time

Experience: 2 years                     

Qualification: Bachelor’s Degree holder

Salary: $77.5K – $130.5K

Location: United States, REMOTE

Company: Swooped

Description:

Swooped

Operations Associate

United States ·

About the job

About Our Client

This Series B-funded, fully remote startup is transforming product research with a user research platform that empowers companies to develop the right products faster. Backed by top global funds, the team spans over 35 countries. The platform makes user insights easily accessible, enabling all employees to conduct research relevant to their level of expertise while allowing research teams to focus on strategic, high-impact questions. Designed for ease of use, it supports researchers, designers, and product managers in gathering and sharing insights exactly when needed, enhancing decision-making across all stages of product development.

About the Role

This position, open exclusively to candidates in the U.S. and Canada’s Eastern Time Zone, seeks an ambitious generalist to join the Operations team of a company aiming to expand its recruitment marketplace. The role involves working closely with prospects, customers, and partners to meet recruitment needs for research studies. Ideal for someone who enjoys customer engagement, problem-solving, and building scalable processes, this role is central to delivering customer value and advancing the company’s recruitment business.

What You’ll Do

• Serve as the product expert for the panel recruitment business.
• Collaborate with Sales and participate in customer calls to understand recruitment needs and evaluate the capacity to deliver via partner networks.
• Collect recruitment requirements and assess the difficulty of recruitment based on available data (e.g., market sizing).
• Develop processes to enhance the efficiency of the recruitment model.
• Work with partners to identify supply gaps and actively build more supply when necessary.
• Contribute to the roadmap and pricing strategy.

What You’ll Need

• 2+ years of experience in operations, consulting, or investment banking.
• Experience in fast-paced, ambiguous environments driving projects from strategy through implementation. Resourcefulness is key, and the individual should be adept at ensuring completion of necessary tasks.
• Prioritization skills: The ability to manage multiple projects without feeling overwhelmed, ruthlessly prioritizing and knowing when to say no.
• Collaboration: Excellent at liaising with various stakeholders, both internal and external, while keeping all parties informed.
• Exceptional communication skills to present recommendations effectively and concisely to customers and team members.
• Outstanding presentation abilities for both technical and executive audiences, whether impromptu on a whiteboard or during structured presentations and demos.
• High-energy team player who works well across functions and has a proven track record of building strong collaborative relationships.
• Nice to Haves
• Experience at a high-growth B2B SaaS company.
• Familiarity with remote-working environments.
• Why This Opportunity is Unique
• Early-stage startup: Joining an early-stage startup with fewer than 150 team members offers a unique chance to make a direct impact on success and help shape its future.
• Market disruption: The organization believes there is a fundamental flaw in conventional product development processes, with a unique opportunity to transform how user research is conducted.
• Product-market Fit: The platform is utilized by over 100,000 brands across 4,000 companies, supporting significant decision-making processes in the past year alone.

Benefits

• Health insurance with international coverage, including vision and dental, with 100% of the team member premium covered.
• Access to comprehensive mental health care, including unlimited virtual therapy sessions and 24/7 resources.
• Life and Disability Insurance, fully covered for team members.
• Flexible time off policies.
• Meaningful equity opportunities.
• Company retreats fully funded by the hiring company.
• Provision of a new MacBook, covered by the organization.
• Paid Family Leave for 16 weeks for birth or adoptive parents.
• A monthly allotment for dependent health insurance coverage.
• Remote work setup fund to ensure a productive workspace.
• Flexibility in work schedules, allowing for management of personal hours.
• Monthly reward points to recognize teamwork and dedication, redeemable for various rewards.
• Virtual social activities held throughout the year.
• Company swag and branded items.
• An open, transparent culture featuring virtual coffee chats, bi-weekly all-hands meetings, and more.

Compensation

$77.5K – $130.5K • Offers Equity • Multiple Ranges