[Hiring] Technical Account Manager REMOTE USA
Position: Technical Account Manager (Remote US)
Date Posted: June 11, 2026
Industry: SaaS / AI Automation / Cloud Platforms
Employment Type: Full Time
Experience: Experience in Technical Account Management, Solutions Architecture, Customer Engineering, or Similar Technical Customer-Facing Roles Required
Qualification: Bachelor’s Degree in Computer Science, Engineering, IT, or Related Technical Field Preferred
Location: United States, REMOTE
Company: n8n
Description:
n8n is a leading open workflow orchestration platform built for the new era of AI automation. The company empowers technical teams with flexible, scalable tools that combine the power of code with the simplicity of no-code, enabling faster and smarter automation at scale.
This role focuses on ensuring the technical success of strategic enterprise customers by managing platform health, scalability, and long-term adoption. The Technical Account Manager acts as a trusted technical advisor, working closely with customers and internal teams to ensure stable, high-performing deployments and seamless operational experiences.
The position is ideal for experienced technical professionals who enjoy solving complex infrastructure challenges, building strong client relationships, and driving continuous improvement across cloud-based systems and automation workflows.
Key Responsibilities:
• Act as the primary technical point of contact for strategic enterprise customers
• Lead technical handoff from Sales Engineering into ongoing customer operations
• Build strong relationships with technical stakeholders, architects, and engineering teams
• Monitor platform health, scalability, reliability, and performance across customer environments
• Provide recommendations for infrastructure optimization and architectural improvements
• Manage escalations, incidents, and high-priority technical issues
• Coordinate cross-functional resolution efforts with Support, Engineering, Product, and Customer Success teams
• Translate customer feedback into actionable improvements for product and engineering teams
• Identify recurring issues and develop preventive action plans
• Support enterprise customers using both SaaS and self-hosted environments
• Contribute to workflow improvements, bug triage, and lightweight technical fixes where applicable
Requirements:
• Proven experience in Technical Account Management, Solutions Architecture, Customer Engineering, or Site Reliability Engineering
• Strong understanding of cloud infrastructure, distributed systems, APIs, and integrations
• Experience troubleshooting production systems for performance and scalability issues
• Strong DevOps knowledge including Docker, Kubernetes, and cloud environments
• Ability to communicate complex technical concepts clearly to stakeholders
• Experience working with cross-functional teams including Product, Engineering, and Support
• Strong stakeholder management and relationship-building skills
• Ability to manage multiple enterprise-level customer accounts
• Strong knowledge of:
• Cloud infrastructure and distributed systems
• APIs and system integrations
• DevOps tools (Docker, Kubernetes)
• Production monitoring and troubleshooting
• SaaS and self-hosted deployment models
• Technical customer support and escalation handling
Nice to Have:
• Experience with n8n or similar automation tools (Zapier, Make, Node-RED)
• Knowledge of AI/LLM integrations and automation workflows
• Experience with enterprise SaaS or open-source platforms
• Exposure to high-growth technical organizations
• Background in scaling customer success or technical account management functions
Benefits:
• Competitive compensation and equity ownership
• Remote-first work environment
• Health, dental, and vision insurance (US-specific plans)
• 401(k) with employer match
• Paid vacation, sick leave, and public holidays
• Learning & development budget (€1,000 per year or equivalent)
• Open-source contribution support ($100/month)
• Unlimited AI tools budget for productivity
• Life and disability insurance coverage
• Transparent and collaborative company culture
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
