[Hiring] Customer Engagement Analyst REMOTE USA
Position: Customer Engagement Analyst
Date Posted: May 15, 2026
Industry: Customer Experience / Data Analytics / Business Intelligence / Telecommunications / SaaS Services
Employment Type: Full Time
Experience: Minimum 3+ Years in Customer Experience, Retention, Contact Center Operations, or Business/Data Analysis Required
Qualification: Bachelor’s Degree in Business, Statistics, Data Science, Marketing, or Related Field Required
Salary: $67,000 – $84,000 per year
Location: United States (Remote)
Company: ClearCaptions, LLC
Description:
ClearCaptions, LLC is a mission-driven technology company dedicated to improving communication accessibility for seniors and individuals with hearing loss. Since 2011, the organization has been focused on delivering real-time phone captioning solutions that help users stay connected through innovative speech recognition and human-assisted captioning technology. As an FCC-certified provider, ClearCaptions maintains high standards of privacy, security, and service quality while supporting millions of meaningful conversations.
The company is currently seeking a detail-oriented and analytical Customer Engagement Analyst to design and optimize customer engagement strategies across the customer lifecycle. This role focuses on improving customer adoption, increasing product utilization, and reducing churn through data-driven engagement initiatives and structured outreach campaigns.
The ideal candidate will work cross-functionally with BI, Product, Marketing, and Customer Experience teams to identify engagement opportunities, execute campaigns, and continuously improve customer retention strategies through insights and performance analysis.
Key Responsibilities:
• Analyze customer lifecycle data, usage trends, and behavioral patterns to identify engagement gaps and churn risks
• Segment customers based on engagement levels and develop targeted outreach strategies
• Design and implement structured customer engagement and retention campaigns
• Define campaign goals, KPIs, success metrics, and measurable business outcomes
• Collaborate with Tier 1 and Tier 2 support teams to execute outreach initiatives
• Develop messaging frameworks, workflows, and customer targeting strategies
• Conduct A/B testing to improve engagement effectiveness and campaign performance
• Monitor real-time campaign results including engagement rates and utilization improvements
• Identify product or process-related issues and communicate insights to relevant teams
• Prepare executive-level reports summarizing campaign performance and strategic recommendations
• Work closely with cross-functional teams including BI, Marketing, Product, and Operations
• Support development of scalable customer engagement frameworks across the organization
Requirements:
• Bachelor’s degree in Business, Statistics, Data Science, Marketing, or related field
• 3+ years of experience in customer experience, retention, or contact center operations
• 3+ years of experience in business analysis, BI, or data analytics roles
• Experience designing and executing customer engagement or retention campaigns
• Strong analytical skills with ability to interpret large datasets
• Experience with A/B testing and performance optimization strategies
• Ability to lead cross-functional initiatives without direct authority
• Strong communication and presentation skills for executive reporting
• Experience with tools such as SQL, Tableau, Power BI preferred
• Knowledge of churn analysis, customer lifecycle management, or predictive analytics is a plus
This is a fully remote opportunity offering a chance to contribute to a mission-driven organization focused on improving communication accessibility and customer experience through data-driven innovation.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
