[Hiring] B2B Customer Support Specialist REMOTE USA
Position: B2B Customer Support Specialist
Date Posted: 3 June 2026
Industry: Education Technology / Publishing / Customer Support
Employment Type: Full Time
Experience: Not Specified (Relevant Customer Service / B2B Support Experience Preferred)
Qualification: Bachelor’s Degree in Business, Communications, Education, or Related Field Preferred
Salary: $20.00 To $22.00 Hourly
Location: United States, REMOTE
Company: 95 Percent Group
Description:
95 Percent Group is seeking a dedicated B2B Customer Support Specialist to join its customer service operations team. This role plays a key part in supporting schools, tutors, and education partners by ensuring smooth communication, accurate order processing, and timely resolution of customer inquiries.
The position works closely with the primary B2B contact and internal departments to maintain high service standards and deliver a seamless customer experience. This role is ideal for detail-oriented professionals who enjoy problem-solving, supporting educational organizations, and contributing to operational efficiency in a mission-driven environment.
Key Responsibilities:
• Assist the primary B2B point of contact with customer inquiries and account support.
• Respond to customer requests with accurate information and timely solutions.
• Follow up on open issues to ensure full resolution and customer satisfaction.
• Support processing of purchase orders and coordinate fulfillment with internal teams.
• Assist in preparing invoices, re-invoicing, and formal quotations.
• Maintain and support customer accounts, including tax-exempt documentation.
• Monitor shared customer service inboxes and respond promptly.
• Resolve issues related to orders, shipping, cancellations, and reorders.
• Collaborate with internal teams on service-related operations and workflows.
• Support customer service SOPs and contribute to process improvements.
• Assist in special projects and cross-functional initiatives as needed.
Requirements:
• Strong customer service background with focus on B2B support preferred.
• Excellent written and verbal communication skills.
• Strong problem-solving and critical-thinking abilities.
• High attention to detail and accuracy in task execution.
• Ability to manage multiple priorities and deadlines effectively.
• Strong organizational and follow-through skills.
• Proficiency in Microsoft Word and Excel.
• Professional communication skills via email and phone.
• Ability to work in a collaborative team environment.
• Strong knowledge of:
• Customer service operations and B2B communication
• Order processing and invoice management
• CRM systems and shared inbox management
• Administrative support and workflow coordination
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