Service Delivery Manager Abu Dhabi UAE

Position: Service Delivery Manager

Date posted: 2022-04-21

Industry: IT Services and IT Consulting

Employment type: Full Time

Experience: 13 to 15 years’

Qualification: Bachelor’s/Master Degree is required

Salary: AED 25000 to 27000

Location: Abu Dhabi, United Arab Emirates

Company: Confidential

Description:

Hiring Service Delivery Manager

Requirements.

• B.E Equivalent Qualification
• 13 to 15 years’ experience in IT Industry
• Experience in a role with strong working knowledge and understanding of Managed Service operations with in ITIL frameworks (Incident, Change, and Problem Management)
• Service delivery assurance to ensure maximum service availability and performance to our customer’s infrastructures we manage.
• Driving and implementing operations services strategy in order to achieve performance and quality in alignment with Global Services Standards.
• Monitoring customer satisfaction to modify working practices in line with a continuously evolving industry sector.
• Knowledge of the current IT environment and industry IT trends to identify the engagement and client service issues and communicate this information to the engagement team.
• Experience with ITIL, ISO20K, and ISO27K standards framework and implementation exposure.
• Building the subject matter expertise within the function and providing resources to approved projects whilst maintaining operational coverage and efficiency.
• Be responsible for career development and appraisals.
• Interacting with IT staff or vendors in performing complex testing, support, and troubleshooting functions.
• Demonstrate an in-depth understanding of partner contract nuances to execute programs effectively.
• Ensure continual improvement in customer satisfaction, delivering higher-value services and productivity
• Manage day-to-day 24 /7 operations, in the area of Infrastructure & Desktops.
• Experience to understand and capture business and technical requirements.
• Operational management experience in dealing with internal and external customer communications
• A depth of knowledge and experience controlling variables such as time, scope, and risk management
• A strong understanding of monitoring and management tools, ITSM service desk tools, Security tools, Backup tools etc.