IT Support Officer Dubai UAE

Position: IT Support Officer

Date posted: 2023-03-16

Industry: Other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Urgent Hiring for IT Support Officer in Dubai

Note: only apply if you have hospitality background.

Duties and Responsibilities:

• Troubleshoot IT System and Hardware.
• Manage and monitor Network Devices.
• Administer Databases.
• Follow all company policies and procedures; protect company
• Assets. Address guest’s service needs.
• Responsible for providing comprehensive IT support and technical functions.
• Monitor, operate, coordinate, assist and train others in the
• operation of computer hardware, software, and peripherals in order to
• Achieve the desired result.
• Provide end-user support. Manage user accounts, including set up,
• Removal, and resetting passwords in order to ensure confidentiality and proper use.
• Responsible to adhere with all information security policies and
• Hotel/property/outlet procedures.
• Manage and monitor the A/V equipment in the property/F&B outlets.
• Support the F&B operational needs for POS requirements such as
• RVC Configuration, creating menu items & packages, classes,
• SLU, NLU, and configure reports.
• Setup, Install and troubleshoot POS, Check and KOT printers.
• Maintain inventory of all technology devices.
• Supporting the roll-out of new applications/systems.
• Prepare project status reports.
• Prioritizing and managing many open cases at one time.
• This position will also require on-call response to incidents as necessary.
• Oversight and management of a 24x7x365 environment which may
• Require some off shift work.