Human Capital Help Desk Agent Dubai UAE

Position: Human Capital Help Desk Agent

Date posted: 2021-11-29

Industry: other

Employment type: Full Time

Experience: minimum 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Human Capital Help Desk Agent

Must be fluent in Arabic and English

JOB PURPOSE:

  • Provide first level support on Human Capital related issues, serving as a unified channel that enables all Employees to conveniently reach out for queries and/or support on standardized, measurable, and quality assured services, provide solutions.
  • Serve as the primary contact point and manage all incoming, recorded calls and support and advise the employees to reach a resolution of all the related queries.

Qualifications, Experience, Knowledge & Skills:

  • Professional Certification in Customer Service
  • Minimum Experience, Knowledge & Skills:
  • Three years’ of Professional Experience in Customer Service
  • Fluent in Arabic and English (Writing, Speaking and Listening)
  • Excellent quick typing skills
  • Excellent computer and relevant software literacy
  • Technical Competencies:
  • Human Resources background is preferable

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