[Hiring] Customer Systems Administrator REMOTE USA
Position: Customer Systems Administrator
Date Posted: April 29, 2026
Industry: SaaS / Cloud Computing / IT Operations
Employment Type: Full Time
Experience: 4+ Years in Enterprise Support or Customer Platform Administration
Qualification: Bachelor’s Degree in Computer Science, Information Systems, IT, or related field
Salary: $121,700 – $185,300 USD (Based on Zone & Experience)
Location: United States (Remote – Zones 2 & 3 Eligible)
Company: Dropbox
Description:
Dropbox is hiring a skilled and detail-oriented Customer Systems Administrator to join its Customer Systems team within the Go-To-Market organization. Dropbox operates as a Virtual First company, combining remote flexibility with intentional in-person collaboration. This role is critical in maintaining and optimizing the systems that support Dropbox’s customer-facing operations globally.
The selected candidate will be responsible for platform administration, access governance, system reliability, and automation improvements. You will work closely with Engineering, Customer Experience, and Success teams to ensure seamless platform performance and scalable operational processes. This role also involves strong exposure to AI-driven tools, automation frameworks, and enterprise system management.
Key Responsibilities:
• Manage and continuously improve support and post-sales platforms used by Customer Experience and Customer Success teams
• Act as a primary on-call responder for incident management, ensuring timely resolution and stakeholder communication
• Enforce access governance policies including provisioning, role-based access control, and security compliance
• Collaborate with Engineering and CX teams to translate business needs into scalable technical solutions
• Identify system inefficiencies and implement improvements to enhance reliability and reduce operational friction
• Build, maintain, and optimize automation scripts and tooling infrastructure (Python, Bash, JavaScript)
• Drive adoption of AI-powered tools to improve workflow efficiency and customer outcomes
• Maintain comprehensive documentation including SOPs, runbooks, and system guides for operational stability
• Support platform changes through structured deployment processes including testing, rollout, and communication
• Participate in incident response, escalation handling, and root-cause analysis activities
Requirements:
• Minimum 4+ years of experience administering enterprise support or customer systems in production environments
• Strong proficiency in scripting languages such as Python, Bash, or JavaScript
• Experience managing multi-platform enterprise environments
• Hands-on experience with access governance, RBAC, and security policies
• Proven ability to manage platform changes with structured deployment processes
• Strong incident management experience with the ability to perform under pressure
• Excellent documentation skills for both technical and non-technical audiences
• Experience working with AI tools and automation in daily workflows
Preferred Qualifications:
• Experience with platforms such as Zendesk, Amazon Connect, or similar systems
• Knowledge of AWS cloud services and modern data platforms like Databricks
• Familiarity with sales and customer success tools such as Outreach, Highspot, or Planhat
• Experience implementing AI automation frameworks in enterprise environments
• Relevant certifications (e.g., Zendesk Admin, Salesforce Certified Administrator)
Compensation & Benefits:
• Annual salary range: $121,700 – $185,300 USD (based on location and experience)
• Corporate bonus program and/or sales incentive eligibility
• Restricted Stock Units (RSUs)
• Health, dental, and vision insurance coverage
• Flexible Virtual First working model
• Paid time off and wellness programs
• Hybrid in-person team gatherings and coworking support
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
