[Hiring] Customer Support Representative – Linga REMOTE USA
Position: Customer Support Representative – Linga
Date Posted: 6th November 2026
Industry: Banking, Financial Services & Customer Support Technology
Employment Type: Full Time
Experience: 3+ years of related customer service experience or product knowledge
Qualification: Associate Degree or equivalent qualification
Salary: $37,500 – $75,000 per year
Location: United States (REMOTE)
Company: PNC
Description:
PNC is seeking a Customer Support Representative for its Linga organization to provide advanced customer service support for specialized products and services. This remote position is ideal for a customer-focused professional with strong problem-solving abilities and experience handling complex customer inquiries.
The successful candidate will support customers through multiple communication channels, resolve service-related issues, and provide effective solutions while maintaining high service standards. The role requires strong communication skills, attention to detail, and the ability to manage customer relationships in a fast-paced environment.
Key Responsibilities:
• Handle customer inquiries related to specialized products, services, and technical issues through various support channels.
• Investigate, troubleshoot, and resolve complex customer service requests while providing appropriate solutions.
• Identify recurring issues, determine root causes, and act as an escalation point when required.
• Maintain high levels of customer satisfaction while following PNC’s service standards and core values.
• Document customer interactions and complete service requests efficiently.
• Support internal teams through knowledge sharing, coaching, or mentoring when required.
• Manage multiple customer priorities while ensuring accurate and timely resolutions.
• Work scheduled shifts, including holidays when required.
Requirements:
• 3+ years of experience in customer service, technical support, or related product support roles.
• Associate Degree or equivalent education and professional experience.
• Strong customer relationship management and communication skills.
• Ability to analyze problems and provide effective solutions.
• Experience supporting customers through multiple communication channels.
• Strong attention to detail and ability to manage multiple priorities.
• Comfortable working remotely in a secure and confidential home environment.
• Strong knowledge of:
• Customer Service Operations and Customer Experience Management
• Technical Support and Problem Resolution
• Relationship Building, Communication, and Process Improvement
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