[Hiring] Customer Engineer REMOTE USA
Position: Customer Engineer
Date Posted: April 29, 2026
Industry: SaaS / AI / User Research Platform / B2B Software
Employment Type: Full Time
Experience: Senior-Level Experience in Technical Consulting, Solutions Engineering, or Customer Engineering (B2B SaaS)
Qualification: Bachelor’s Degree in Computer Science, Engineering, Information Systems, or related field (or equivalent experience)
Salary: $160,000 – $180,000 USD + Bonus + Equity
Location: United States (Remote)
Company: Rally
Description:
Rally is seeking its first Customer Engineer to join the Customer Experience team and help shape the technical foundation of enterprise customer success. Rally is a leading AI-native User Research CRM that empowers product, design, and research teams to manage participant recruitment, scheduling, consent, incentives, and insights at scale. Trusted by companies like Google, Adobe, Figma, GitLab, and Webflow, Rally is backed by top investors including Y Combinator.
In this role, you will act as the primary technical authority for enterprise customers, supporting complex implementations and serving as a bridge between Sales, Engineering, and Customer Experience. You will also play a key role in shaping pre-sales technical conversations and defining how enterprise solutions engineering evolves at Rally.
Key Responsibilities:
• Lead technical onboarding and implementation for enterprise customers, including API integrations, SSO configuration, and custom workflows
• Act as the main technical expert within the Customer Experience team for APIs, integrations, platform architecture, and AI capabilities
• Support Sales teams in pre-sales discussions by providing technical guidance, solution scoping, and implementation clarity
• Build lightweight internal tools using platforms like Retool, automations, and AI-driven systems to improve operational efficiency
• Identify product gaps and integration opportunities and communicate insights directly to the product and engineering teams
• Own customer technical conversations end-to-end, including IT, engineering, security, and compliance stakeholders
• Help define documentation, processes, and best practices for technical customer engineering at Rally
• Contribute to the evolution of AI-native workflows within both customer solutions and internal systems
Requirements:
• Proven experience leading enterprise technical customer engagements independently
• Strong background in API integrations, SSO, and system architecture (e.g., Snowflake, custom workflows)
• Hands-on experience building integrations and solving complex technical problems in SaaS environments
• Experience working with AI tools (e.g., Claude, Cursor) and integrating them into workflows
• Ability to build internal tools and automations (e.g., Retool or similar platforms)
• Background in B2B SaaS roles such as Solutions Engineer, Implementation Engineer, or Technical Account Manager
• Strong communication skills with the ability to engage technical and non-technical stakeholders
• Ability to operate in fast-paced, ambiguous startup environments
Preferred Qualifications:
• Experience with CRM tools such as Salesforce, HubSpot, or Attio
• Exposure to data integration platforms like Segment, Fivetran, Census, or Hightouch
• Experience in API-first or data-heavy SaaS environments
Compensation & Benefits:
• Base salary: $160,000 – $180,000 USD annually
• Equity and performance-based bonus eligibility
• Health, dental, and vision insurance
• 401(k) retirement plan
• Unlimited PTO policy
• Parental leave benefits
• Remote-first work model (US-based)
• Home office setup support and monthly remote stipend
• Quarterly in-person company gatherings
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
