[Hiring] Trust & Safety Specialist REMOTE USA
Position: Trust & Safety Specialist
Date Posted: July 30, 2026
Industry: Logistics & Technology
Employment Type: Full Time
Experience: Minimum 2 Years
Qualification: Bachelor’s Degree in Business, Risk Management, Criminal Justice, Technology, or a Related Field
Location: REMOTE, United States
Company: Roadie
Description:
Roadie, a UPS company, is a leading logistics and delivery platform that provides flexible and scalable delivery solutions across the United States. With an extensive network of independent drivers, Roadie helps businesses manage modern delivery challenges through innovative technology and nationwide coverage.
Roadie is seeking a detail-oriented Trust & Safety Specialist to join its team and help protect users, reduce platform risks, and maintain a safe environment. The ideal candidate will have strong investigative abilities, excellent problem-solving skills, and the ability to manage sensitive situations while following risk and compliance procedures.
Key Responsibilities:
• Identify, investigate, and resolve risk-related issues across the Roadie platform.
• Analyze data to identify patterns, trends, and potential safety concerns.
• Improve team processes by identifying procedural gaps and efficiency opportunities.
• Handle critical and high-risk situations with urgency and sound judgment.
• Review and adjudicate user background screenings while following compliance requirements.
• Ensure adherence to legal, safety, and risk management policies.
• Collaborate with law enforcement when required during ongoing investigations.
• Investigate, audit, and make decisions regarding sender-related claims.
• Research industry standards and best practices to improve internal processes.
• Assess internal and external risks to help reduce company losses.
• Partner with the Legal team on investigative research and user communications.
Requirements:
• Minimum 2 years of experience in trust & safety, risk management, investigations, or a related role.
• Excellent verbal and written communication skills with the ability to build trust and empathy.
• Strong investigative, analytical, and problem-solving abilities.
• Experience using Salesforce or other CRM systems.
• High attention to detail with the ability to follow complex procedures accurately.
• Ability to work effectively in a fast-paced and changing environment.
• Strong knowledge of:
• Risk Assessment & Investigation
• Trust & Safety Operations
• Compliance Procedures
• Data Analysis & Reporting
• CRM Systems
Benefits:
• 100% covered health insurance premiums.
• 401(k) with company match.
• Tuition and student loan repayment assistance.
• Flexible work schedule with unlimited PTO.
• Monthly three-day weekends.
• Monthly work-from-home stipend.
• Paid sabbatical leave for eligible team members.
• Technology support required for the role.
Additional Information:
• This role is not eligible for visa sponsorship.
• Applicants must be authorized to work for any employer in the United States.
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