Front Office Supervisor Dubai UAE

Position: Front Office Supervisor

Date posted: 2023-02-01

Industry: hospitality

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree is required

Salary: AED 5000 to 7000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Front Office Supervisor – Hotel

Location: Dubai

Salary: AED 5,000 – AED 7,000

• Degree or Diploma in Hospitality Management or bachelor degree or diploma in hotel or other related field. Computer Knowledge and experience in MS office programs.
• Minimum 2 to 3 years work experience as Front Office Supervisor in a hotel or hotel apartment.
• Ensure outstanding customer care at all times.
• Maintains a friendly, cheerful and courteous demeanor at all times. Courteously and accurately answers inquiries from potential guests and accepts hotel reservations.
• Responds to telephone and in-person inquiries regarding reservations, hotel information and guest concerns.
• Uses suggestive selling techniques to sell rooms , increase occupancy and revenue
• Operates the EPBX equipment, including, assisting incoming & outgoing calls, setting wake-up calls, enabling DND (Do Not Disturb) and paging for in-house guests.
• Cross Check all billing instructions are correctly updated
• Controls cash transactions at the front desk and maintains complete responsibility for personal bank as specified by hotel bank agreement policy.
• Supervise the operations of the front desk to ensure an optimal level of service and hospitality is provided to the guests.
• Performs other duties as assigned, requested or deemed necessary by management
• Supervises front office team members to ensure efficient and smooth operations for producing excellent feedbacks and guest satisfaction. Responds in a professional and courteous manner to guests by providing accurate and timely information and services