[Hiring] Customer Support Specialist REMOTE USA
Position: Customer Support Specialist
Date Posted: 14th November 2026
Industry: Software Technology & Customer Support
Employment Type: Full Time
Experience: Minimum 1 year of experience in a customer-facing role (SaaS, technology, contact center, retail, food service, or similar)
Qualification: Not Specified
Salary: $48,000 per year
Location: Lincoln, Nebraska, United States, REMOTE
Company: CompanyCam
Description:
CompanyCam is seeking a smart, self-motivated, and customer-focused Customer Support Specialist to join its growing Support team. CompanyCam provides a productivity and photo documentation platform that helps contractors improve communication, accountability, and workflow efficiency.
The successful candidate will support customers by resolving issues, providing technical guidance, collecting product feedback, and ensuring a smooth user experience across multiple communication channels. This role requires strong problem-solving abilities, empathy, excellent communication skills, and the ability to manage multiple customer conversations effectively.
Candidates with experience in customer support, SaaS platforms, troubleshooting, and knowledge base documentation are encouraged to apply.
Key Responsibilities:
• Assist customers through live chat, email, SMS messages, and WhatsApp communication channels.
• Provide solutions and workarounds for customer questions, technical issues, and product concerns.
• Troubleshoot CompanyCam products, user devices, and partner integrations.
• Collect and document customer feedback to support product and engineering improvements.
• Contribute to customer knowledge base articles, tutorials, and self-service resources.
• Resolve customer issues efficiently while maintaining a positive and professional experience.
• Collaborate with internal teams to improve customer satisfaction and product performance.
• Support the company mission by delivering high-quality and empathetic customer service.
Requirements:
• Minimum 1 year of experience in a customer-facing role.
• Experience in SaaS, technology, contact centers, retail, food service, or similar environments is preferred.
• Strong technical aptitude with knowledge of troubleshooting techniques.
• Excellent verbal and written communication skills.
• Ability to listen actively and understand customer needs.
• Experience creating tutorials and knowledge base articles is preferred.
• Familiarity with customer support platforms such as Intercom, Help Scout, Zendesk, or Salesforce is an advantage.
• Strong critical thinking and problem-solving abilities.
• Growth mindset with willingness to learn and improve continuously.
• Creative approach to solving customer challenges.
• Must permanently and currently reside in the United States.
• Strong knowledge of:
• Customer support operations and communication platforms.
• Technical troubleshooting and SaaS product assistance.
• Customer feedback management and knowledge base documentation.
Disclaimer: The job details above are structured for clarity and based on publicly available content from recruiters/Company pages. All rights remain with the original source; names may be withheld for confidentiality. We are not involved in the hiring process.
