Customer Service Specialist Dubai UAE

Position: Customer Service Specialist

Date posted: 2023-05-07

Industry: other

Employment type: Full Time

Experience: 1 to 3 year

Qualification: Bachelor’s Degree holder

Salary: AED 4000 to 4500

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Specialist

• Location: Dubai
• Number of Openings: 1
• Visa- To be provided

Responsibilities:

• Make outbound calls to corporates politely and professionally to arrange appointments with C-Level staff for meetings.
• Make outbound calls to obtain feedback on services.  Keep records of customer interactions recording details of complaints, comments, and inquiries.
• Maintain monthly MIS reports of customer feedback and recommended action plans.
• Follow up to ensure that appropriate action has been taken on customer requests and complaints.
• Escalate unresolved customer requests, pass on grievances to higher departments for further investigation and clarification.
• Get feedback and Quality Assurance on identified or unidentified issues.
• Minimum Qualification and Experience: 1 to 3 years’ experience.
• Bachelor’s degree.
• Experience working with Multi-National Company preferred.
• Customer service experience within UAE desired.