Customer Service Representative Dubai UAE
Position: Customer Service Representative
Date posted: 2022-11-01
Industry: Facilities Management
Employment type: Full Time
Experience: 1.5 years
Qualification: Bachelor’s Degree holder
Salary: AED 5000
Location: Dubai, United Arab Emirates
Company: Confidential
Description:
Hiring Customer Service Representative – Facilities Management
Languages: Bilingual – Arabic and English (Both languages are mandatory)
CSR- Facilities Management Job Description:
- Reporting to the customer service manager
- Taking calls and complaints from customers
- Scheduling callouts to customers
- Communicating with the facilities management team
- Updating the facilities management system
- Following up with customers to resolve queries.
Effectively understand the client’s requirements.
Keeping track of all to-close queries, both successful and unsuccessful.
Handling grievances in a manner that preserves the company’s reputation.
Improve the quality of customer service for existing & prospective customers.
Basic requirements for the roles:
- Facilities management experience is mandatory
- Good communication and interpersonal skills
- Candidates will have at least 1.5 years of call center experience in the facilities management arena
Benefits:
- Visa, Medical Insurance & other benefits as granted by UAE labor law
- Work Location: Tafaseel BPO middle East premises in Dubai CommerCity
- Arabic and English are mandatory languages,
