Customer Service Executive Dubai UAE

Position: Customer Service Executive

Date posted: 2022-09-28

Industry: BPO

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 6000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring Customer Service Executive

Roles & Responsibility:

• Taking inbound calls and responding to customer inquiries and complaints.
• Researching required information using available resources.
• Handling and resolving customer complaints regarding customer service problems.
• Providing customers with the organization’s service information.
• Processing forms, orders, and applications requested by the customers.
• Identifying & escalating priority issues and reporting to the high-level management.
• Following up complicated customer calls when required.
• Completing call notes and call reports as necessary and updating them into system.
• Excellent communication in Ukraine & English language including verbal and written.
• Able to react effectively and calmly to customers at times of emergencies.
• Able to maintain customer confidentiality.