Software Engineer Dubai UAE

Position: Software Engineer

Date posted: 2023-05-24

Industry: other

Employment type: Full Time

Experience: 8 to 10 year

Qualification: Bachelor’s Degree holder

Salary: AED 20000

Location: Dubai, United Arab Emirates

Company: Alchemy

Description:

Alchemy is Hiring

Hiring Software Engineer

Salary: AED 20,000

Location: Dubai

Hiring UAE experienced candidates with following criteria:

• Degree in Computer Engineering
• Minimum 8-10 years of Avaya experience who should be well versed with POM, IVR, CMS, SBCE, SM,ACD, Altitude, Harmony Recording and WFO, Omni Channel + AIC applications.
• Should possess T3 Level of troubleshooting provides a comprehensive level of log analysis.
• Should be good at Application level understanding and should be comfortable performing Upgrades and patch updates.
• Should have In-depth technical Knowledge of server and VM architecture.
• Should have Advanced Networking troubleshooting skill, Voice packet analysis Call Routing architecture, hence defining detail Analytics for contact center process.
• Speech Analytics reporting is a must as upgrade is in pipeline once WFO is in our bucket.
• Working knowledge of Complex call Routing architectures In Vendor management/ Client management.