NOC Engineer Dubai UAE

Position: c

Date posted: 2023-03-11

Industry: other

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

Hiring for NOC Engineer

Job location: Dubai

Local candidates from UAE CCNA+MCSE Certifications is a must. Experience in providing NOC services and 1st level IT Support

Key Responsibilities and Accountabilities

• To provide 1st line of technical support, by monitoring the IT Infrastructure environment via our monitoring tools. The IT Infrastructure includes Network devices, Physical and virtual servers, storage, WAN circuits.
• To proactively respond to incidents based on Alerts and Event Correlation. Alert acknowledgement and SOP based troubleshooting.
• Resolve a high percentage of incidents at first point using SOP based troubleshooting.
• Raise incidents/tickets to escalate problems to second level support areas as appropriate.
• Coordinate with Vendors and Service providers in case of outages.
• Work closely with help desk peers in verifying issues and outages. Inventory Management for All Infrastructure Devices including Servers, Switches/ Routers/ etc. for sites, HQ and DC
• Follow defined staffing schedule. Ensure all the KPI’s are met through following standard processes and procedures.
• Education & experience
• Any Graduation Degree or equivalent Experience in a range of 2-3 Years CCNA+MCSE Certifications is a must. Experience in providing NOC services and 1st level IT Support