Service Desk Dubai UAE

Position: Service Desk

Date posted: 2023-08-08

Industry: Other

Employment type: Full Time

Experience: other

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Confidential

Description:

We’re currently hiring for Service Desk

Role: Service Desk

Location: Dubai (onsite)

Responsibilities:

• Provide technical support to end-users via phone, email, and chat.
• Troubleshoot hardware and software issues.
• Escalate issues to the appropriate IT team.
• Create and maintain support tickets.
• Provide excellent customer service.

Skills and Education

• Strong knowledge of Windows and Mac operating systems.
• Familiarity with Microsoft Office Suite and other common desktop applications.
• Experience with remote desktop tools such as TeamViewer and Remote Desktop.
• Excellent communication and customer service skills.
• Ability to work in a fast-paced environment and handle multiple tickets.
• Associate degree in computer science or a related field.
• Industry certifications such as CompTIA A+ and ITIL are preferred.

Share your CV to with the subject line “Application for a position for a Service Desk”