Service Advisor Dubai UAE

Position: Service Advisor

Date posted: 2021-06-25

Industry: Automotive

Employment type: Full Time

Qualification: Bachelor’s/Master Degree is required

Location: Dubai, United Arab Emirates

Company: Tesla, Inc.

Description:

Service Advisor (Arabic Speaker mandatory) –

Job description

Do you want to help accelerate the world’s transition to sustainable energy?

At Tesla, that’s our mission.

Our Service Advisors coordinate a seamless service experience for our customers. They are our front line and brand ambassadors, supporting Tesla’s mission.

Communicate: Support and update customers through their entire service journey, from first contact to when they are reunited with their Tesla vehicle. We depend on you to create an experience where every Tesla customer feels valued, heard and informed

Coordinate: Act as a coordination point between our customers and the rest of the Service team to deliver excellence during every service visit

Collaborate: By partnering across teams and departments you aim to ensure consistency in our customer experience

Innovate: As a team, you will be trusted to continuously create, identify and implement improvements to the customer experience

You are

• Customer-centric above all: You act with the customer in mind. You have a solid background within customer service, and will contribute to the team’s ability to deliver an excellent customer experience
• A skilled multi-tasker: You prioritize your time and tasks efficiently and deliver on time
• Eager to learn: We don’t require you to be an automotive expert, but we expect you to have a genuine interest in cars and technology and be eager to learn
• An excellent communicator: You communicate clearly and respectfully in English and (INSERT LOCAL LANGUAGE)
• Digitally savvy: You adopt and adapt quickly to new technology and systems
• Flexible team player: You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts (ADJUST TO LOCAL REQUIREMENTS)
• Safe to drive: We require you to hold a full valid driver’s license

We offer

• A dynamic and fast-paced environment where inclusion, learning and collaboration are key to success
• The chance to work with innovative technology
• Ongoing training and development to help you grow your skills and career
• A competitive compensation and benefits package
• A safe, clean and fun workplace