Senior Customer Service Representative Ajman UAE

Position: Senior Customer Service Representative

Date posted: 2021-04-21

Industry: Telecom

Employment type: Full Time

Experience: 3 to 5 year

Qualification: Bachelor’s Degree holder

Salary: AED 4800

Location: Ajman, United Arab Emirates

Company: Confidential

Description:

Senior Customer Service Representative- Collections & Retention

This position is responsible for the timeliness, integrity, quality and accuracy of the Complaints Operations. The individual should be responsible to ensure effective complaint handling and customer care operations through interface, coordination, and smooth workflow among customer care operations, engineering, IT, sales, Finance, Marketing etc. Follows SOP and quality control for complaints handling in order to ensure highest quality standards and high level of customer satisfaction.

Requirements:

  • Bachelor’s degree in Marketing/ Business Administration/ Finance
  • ITIL Operational Support & Analysis certification preferred
  • 3-5 years’ experience in care operations preferable in telecommunications or financial sectors operations environment

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