[Hiring] Online Chat specialist REMOTE
Position: Online Chat specialist
Date posted: 2024-10-06
Industry: Customer Service and Support
Employment type: Full Time
Experience: 2 to 3 year
Qualification: High school diploma or equivalent
Location: United States, REMOTE
Company: Confidential
Description:
Remote Online chat specialist
About the job
Why Consider This Job Opportunity
- Opportunity for career advancement and growth within the organization
- Work remotely from home
- Supportive and collaborative work environment
- Chance to build relationships with clients and enhance customer satisfaction
- Flexible work hours to accommodate personal schedules
What To Expect (Job Responsibilities)
- Answer incoming customer live chats regarding website navigation issues, service questions, and general client concerns
- Evaluate customer interactions and escalate issues to the Online Chat Manager when appropriate
- Create relationships with new customers to better understand and meet their needs
- Respond to customer inquiries and requests accurately and concisely
- Provide administrative support to the customer service team and assist with overflow work as needed
What Is Required (Qualifications)
- High school diploma or equivalent
- Experience in customer service
- Strong telephone etiquette
- Familiarity with CRM tools
- Excellent communication skills
How To Stand Out (Preferred Qualifications)
- Ability to manage multiple tasks effectively
- Ability to adapt to different personalities
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We are not the EOR (Employer of Record) for this position. Our role in this specific opportunity is to connect outstanding candidates with a top-tier employer.
