L1 Support Engineer Dubai UAE

Position: L1 Support Engineer

Date posted: 2024-02-25

Industry: IT

Employment type: Full Time

Experience: 2 to 4 year

Qualification: Bachelor’s Degree holder

Salary: AED 5000 to 10000

Location: Dubai, United Arab Emirates

Company: Intelli Vectra Technologies Private Limited

Description:

Hiring L1 Support Engineer (On-Site)

Job Description:

• Proficient knowledge and understanding of Desktop software and #hardware #technologies
• Troubleshooting issues on Windows Clients (end-user machines)
• Experience with Service management tool – ex-Service now
• Should have good expertise in EUC tools, remote support tools, MS Office, and Outlook.
• Preferable to have a good understanding of Lync, VPN, and mobile device support.
• Should be aware of ITIL process of Incident, Change, Problem, Service Request, and related activities like spare and buffer stock management
• Proven work experience as a Desktop Support Engineer, Technical Support Engineer, or similar role
• Hands-on experience with Windows/Linux/Mac OS environments
• Working knowledge of office automation products and computer peripherals, like printers and scanners
• Knowledge of network security practices and anti-virus programs
• Customer-oriented attitude.
• Fluent in English, and other local languages.

Skills Required:

• Good to have – knowledge in AD and smart hands and feet support.
• Good to have – knowledge and experience in supporting MAC devices and tablets
• Excellent problem-solving and multitasking skills Preferred

Qualifications:

• Bachelor’s Degree in computer science, IT, or information systems, or equivalent experience.